I had a remote desktop to the SBS running and after it locked it gave me a The username or password is incorrect message when I tried to unlock it with either the old or new passwords.I closed the Remote connection and started a new one using my new password - great - straight in Then it locked again and the same problem, I can get a new remote session running but it doesnt let me unlock it.If it hasnt been logged off and then back on again that could be causing the problem.
Although usually just unlocking a computer with the new password after a password change is all that needs to be done. But since it wont let you unlock it, maybe the complete log offlog on might clear things up. Start Registry Editor (Regedt32.exe).Locate the Scrnsave.exe value under the following registry key: HKEYUSERS.DefaultControl PanelDesktop. Logged in and out of both client and streamer to verify Splashtop account info is correct. Streamer does not require any additional security for connect. I have attempted clearing credentials in the client and get the same result. Connections from my iPhone (iPhone 6S Plus, iOS 9.1, Splashtop app v2.6.5.1) and iPad (iPad Mini 4, iOS 9.1, Splashtop app v 2.6.5.1) work fine. The engineering team are working on fixing it and will release a new v3 build soon. ![]() Please help restart the PCs or restart the streamer on PCs that having this issue then see if it still happens. Sugar Wrong Server Location User Name Or Please Try Again Mac Laptop AsAn hour ago I was able to access a Mac laptop as I have many times. Just now, after several tries, I cannot, getting the wrong password message. The Streamer client should be v.3.0.6 something, Splashtop Business on my Mac is 3.0.8.3. I have a lot of remote work to do tonight and in the next few days. Sure hope this is not going to happen on all attempted connections Please help. Please file a support ticket and attach the debug logs for both the streamer and Splashtop Business app. ![]() Please file a support ticket and provide as much of the information below as you can for us to keep working on it. Sugar Wrong Server Location User Name Or Please Try Again Install Splashtop AndThe only way I could get to reconnect was to physically go to the machine, uninstall splashtop and reinstall. If this happens to a machine 10, 100 or 1000 miles away, Im going to be a very unhappy (former) customer. When its working its a full-featured tool, easy to install and it quickly makes a very usable connection. Sugar Wrong Server Location User Name Or Please Try Again Upgrade The DestinationIf I upgrade the destination PCs Splashtop software I often find that I can make a connection again. That is a target PC generating this error does not generate it moments after an update. So the phrase Wrong password Could Not Connect might be more useful without the Wrong password reference. Can you file a support ticket and include the streamer version and streamer debug log (open streamer go to Advanced tab scroll down and click on Open log folder). Streamer can go back quite a few versions and still generally work, although as you can guess wed always recommend the latest version (3.1.0.2 at the moment). With each version, weve identified and fixed various corner case connectivity issues that our customers find. So were indeed very interested in any connectivity issues that still happen with 3.1.0.2. Please do contact our support if you find such.
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